Thank you for shopping at Wifi & Pajamas. If you are not entirely satisfied with your purchase, we're here to help. Our Return Policy is designed to be as hassle-free and fair as possible, so you can shop with confidence and ease.
Return Conditions
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Time Frame: You have 30 calendar days to return an item from the date you received it.
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.
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Proof of Purchase: A receipt or proof of purchase is required to complete your return.
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Non-returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
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Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Before sending the item back, please contact us at wifipajamas@gmail.com. We will guide you through the steps for returning your product.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
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Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If your item is defective or damaged, we are happy to exchange it for the same item. Please contact us to arrange an exchange.
Restocking Fee
We do not charge a restocking fee for returned items.
Contact Information
For any questions regarding our return policy or to initiate a return, please contact us at:
- Email: wifipajamas@gmail.com
Please note that because we are a dropshipping store, the return address may differ from the address from which the item was originally shipped. We will provide you with the correct return address when you initiate the return process.
Final Note
Wifi & Pajamas reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding our Return Policy, please contact us prior to making a purchase.
